Informatics Research Seminar: Patient Portal Usage - A Study of its Antecedents and Patient Outcomes

January 31, 2018 - 4:00 PM to February 1, 2018 - 4:59 PM
UNC Charlotte, Fretwell 126


Patient Portal Usage- A Study of its Antecedents and Patient Outcomes


Patient portal usage is a significant research topic because of the ongoing proliferation of patient portals driven by the need for providers to comply with Meaningful Use mandates and other legal requirements. Portal proliferation has also been driven by motivations to address the rising costs and improve the quality of healthcare, factors important in the current political and economic environment and of great importance to both small and large businesses as they struggle to reduce costs. Despite these motivations, a majority of Americans are either unaware of or do not have access to digital tools to better manage their health care. The motivating factors of portal usage remain unclear, hampering healthcare providers from being compliant and from exploiting the full potential of the technology. Our research study will investigate the factors that influence patient portal usage and its impact on health-seeking behaviors and health outcomes.


Reginal Silver, DPH, MBA, Chandra Subramaniam, PhD, MBA & Antonis Stylianou, PhD, MBA